Terms and Conditions
Man with Van Edmonton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Edmonton provides removal and related services within Edmonton and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our means the service provider trading as Man with Van Edmonton.
1.2 You, your means the customer who requests and or uses our services.
1.3 Services means any removal, collection, delivery, loading, unloading, packing, transportation, or related services we provide.
1.4 Goods means the items, belongings, furniture, equipment, or materials that you ask us to move, transport, or handle.
1.5 Premises means the collection address, delivery address, or any other property where our services are performed.
1.6 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 We provide man and van removal services for domestic and business customers, including but not limited to local house moves, flat moves, office moves, and single item or multiple item collections and deliveries.
2.2 Our services and pricing are generally tailored to local moves within Edmonton and the wider North London area, although we may agree to longer distance journeys by prior arrangement.
2.3 Any additional services, such as packing, disassembly or reassembly of furniture, or storage assistance, must be expressly agreed in advance and may be subject to additional charges.
3. Booking Process
3.1 You may request a quotation by providing us with accurate information about your move, including addresses, access details, approximate volume of goods, any heavy or bulky items, and preferred dates and times.
3.2 All quotations are based on the information you provide. If the information is incomplete, inaccurate, or changes on the day, we reserve the right to adjust the price accordingly.
3.3 A booking is only confirmed when we have accepted your request for services and provided confirmation of the agreed date, time, and price. We may provide confirmation verbally or in writing.
3.4 You are responsible for checking that all details of your booking are correct. If you notice any errors, you must notify us as soon as possible before the scheduled service date.
3.5 We reserve the right to decline any booking at our discretion, including where we reasonably believe the service cannot be carried out safely or lawfully.
4. Pricing and Payments
4.1 Prices may be quoted as a fixed price for the entire job or as an hourly rate with a minimum charge. The basis of the price will be made clear at the time of booking.
4.2 Our charges may take into account factors including the distance travelled, number of workers required, size of the vehicle, time of day, day of the week, congestion charges, parking costs, tolls, and any special handling requirements.
4.3 Unless otherwise stated, all prices are exclusive of any applicable charges such as congestion charges, parking permits, tolls, and fees imposed by third parties. These amounts, where applicable, will be added to your final bill.
4.4 Payment terms will be communicated to you at the time of booking. We may require a deposit or full payment in advance, or payment upon completion of the job.
4.5 Payment is accepted by the methods we confirm to you when you book. You must ensure that payment is made in full and cleared in accordance with the agreed payment terms.
4.6 If payment is not made when due, we reserve the right to suspend or refuse to perform the services, to retain possession of any goods in our possession until payment is received in full, and to charge reasonable interest and recovery costs in accordance with applicable law.
5. Cancellations and Amendments
5.1 You may cancel or amend your booking by giving us as much notice as reasonably possible. All cancellation and amendment requests must be made directly to us.
5.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administration costs already incurred.
5.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit paid and to charge a cancellation fee up to a reasonable proportion of the quoted price to cover our losses and expenses.
5.4 If you cancel on the day of the booking or after our team has been dispatched to your premises, we may charge up to the full quoted amount, including any waiting time and travel time incurred.
5.5 If you wish to change the date, time, or scope of the services, this will be subject to availability and may result in a revised quotation. We are under no obligation to accept changes requested at short notice.
5.6 We may cancel or postpone a booking if we are unable to deliver the services due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, we will use reasonable efforts to offer an alternative date or time, and our liability will be limited to a refund of any payments made for services not performed.
6. Your Responsibilities
6.1 You must ensure that we can safely and legally access the premises at the agreed times, including any necessary parking arrangements, entry codes, or permissions.
6.2 You are responsible for arranging suitable parking for our vehicle at both collection and delivery addresses. Any parking fines or penalties incurred as a direct result of inadequate parking arrangements or instructions provided by you may be added to your final invoice.
6.3 You must ensure that all goods are prepared for transport and properly packed, unless packing services have been separately agreed. Fragile items should be adequately protected and clearly marked.
6.4 You must remove or secure any fixtures or fittings, disconnect appliances, and empty wardrobes, drawers, or containers as necessary unless expressly agreed otherwise.
6.5 You must not ask us to transport any items that are illegal, hazardous, flammable, explosive, perishable, contaminated, or otherwise unsuitable for transport, including but not limited to firearms, drugs, gas cylinders, and certain chemicals.
6.6 You should be present or represented at the premises during collection and delivery to direct our team and to check that all required items have been loaded and unloaded. We cannot accept responsibility for items left behind if you or your representative fail to perform a final check.
7. Waste and Disposal Regulations
7.1 We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance service unless this has been explicitly agreed as part of the booking.
7.2 We will not knowingly transport or dispose of controlled waste, hazardous waste, or items that require specific licences or specialist handling, except where formally arranged in compliance with the relevant regulations.
7.3 If we agree to remove unwanted items for disposal or recycling, this will be subject to an additional charge that reflects tip fees, travel, handling time, and any regulatory costs.
7.4 You are responsible for accurately describing any items that you ask us to remove for disposal. If items are later found to be hazardous, prohibited, or misdescribed, we reserve the right to refuse disposal, to return the items, or to recover from you any costs, charges, or penalties we incur as a result.
7.5 We aim to dispose of unwanted items in a responsible manner and may use licensed waste transfer facilities and recycling centres where appropriate, in line with local regulations governing waste from removal activities.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the services and in handling your goods. However, our liability is subject to the limitations set out in this section.
8.2 We will not be liable for any loss or damage to goods arising from inherent defects, pre-existing damage, inadequate packing by you, normal wear and tear, atmospheric or climatic conditions, or handling of items against our advice.
8.3 We will not be liable for loss or damage to the following items unless we have accepted them in writing with a clear description and value: jewellery, watches, precious metals, cash, important documents, electronic data, works of art, antiques, or items of high sentimental or monetary value.
8.4 Our total liability for loss of or damage to your goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum proportionate to the cost of repair or replacement, taking into account age, condition, and depreciation, and subject to any specific caps notified to you at the time of booking.
8.5 We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, loss of use, or any loss arising from delay, underestimation of time, or missed appointments.
8.6 While we will use reasonable efforts to meet agreed timescales, all times given for arrival and completion are estimates only and not guaranteed. Traffic conditions, access issues, and other factors may cause delays. We will not be liable for any loss or expense you suffer as a result of such delays, provided we act with reasonable care and diligence.
8.7 If we cause damage to your premises as a result of our negligence, we will arrange for reasonable repair or compensation. We will not be responsible for pre-existing defects, weak or fragile structures, or damage that occurs because you insisted on moving items through a route or aperture that we advised was unsuitable.
8.8 You must notify us of any loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the services. We may require evidence, including photographs and proof of value, to assess any claim.
9. Insurance
9.1 We may hold insurance appropriate to our business activities; details can be made available upon request.
9.2 You are strongly advised to arrange your own additional insurance for valuable or fragile items, as our liability may be limited and may not cover the full replacement value of your goods.
10. Access, Parking, and Property Conditions
10.1 You must ensure that the premises are safe and reasonably accessible, with clear routes for carrying items to and from the vehicle.
10.2 If access is restricted or differs significantly from the information provided at the time of booking, we may increase the price to reflect additional time and labour, or we may refuse to move certain items where doing so would be unsafe or likely to cause damage.
10.3 We are not responsible for damage to driveways, paths, or surfaces caused by the movement or parking of vehicles, provided we take reasonable care and act in accordance with your instructions regarding parking locations.
11. Delays and Waiting Time
11.1 If we are kept waiting beyond a reasonable time at the collection or delivery address due to circumstances within your control, we may charge additional waiting time at our standard hourly rates.
11.2 If we are unable to complete the services on the scheduled day because keys are not available, properties are not ready, or there are other issues within your control, we may charge for additional time, storage, or re-delivery, as appropriate.
12. Complaints and Disputes
12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so we have an opportunity to put things right.
12.2 We will handle complaints in a fair and reasonable manner, and we may ask you to provide full details in writing along with any supporting evidence.
12.3 Nothing in this section affects your statutory rights under applicable consumer protection legislation.
13. Data Protection and Privacy
13.1 We will collect and use your personal information only for the purposes of managing your booking, providing our services, processing payments, and meeting our legal obligations.
13.2 We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary for the performance of the contract, compliance with the law, or with your consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with these Terms and Conditions or the services we provide.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior representations, understandings, or agreements, whether written or oral.
