Privacy Policy

Man with Van Edmonton Privacy Policy

This Privacy Policy explains how Man with Van Edmonton collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Edmonton service area. It also explains your rights under the UK General Data Protection Regulation and any applicable data protection legislation. This Privacy Policy applies to all Man with Van Edmonton customers and service users in the area, whether you contact us online, by phone, or in person.

Data Controller

Man with Van Edmonton is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you enquire about, book, or use our services:

Identification and contact details, such as your name, physical address, service address, and general location information relevant to the collection and delivery of goods.

Communication details, such as your preferred method of contact and records of communications between you and Man with Van Edmonton, including booking notes and service-related correspondence.

Service and booking details, such as the date and time of your move or transport, pick-up and drop-off locations, access details, information about the items to be moved, and any special instructions for the service.

Payment and transaction data, such as payment method, partial payment details as required for processing transactions, transaction amounts, and billing history. We do not store full card numbers or security codes if payment is processed through a third-party payment processor.

Technical and usage data, where relevant, such as basic information about how you access our website or online forms, including device type and general browsing activity, to help us maintain and improve our services.

Any other information you voluntarily provide, such as feedback, testimonials, or additional details you choose to share in the course of using our services.

How We Collect Your Data

We collect personal data directly from you when you make an enquiry, request a quotation, complete a booking, contact us for customer support, or otherwise communicate with us about our services. We may also obtain personal data indirectly when someone else books a service on your behalf, or when service details are provided by a property manager, landlord, or similar third party involved in your move.

Lawful Basis for Processing

Man with Van Edmonton processes your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process your personal data to take steps at your request before entering into a contract and to perform the contract between you and Man with Van Edmonton. This includes arranging and providing the requested moving or transport services and handling payments.

Legal obligation: We may process your personal data where it is necessary to comply with legal obligations, such as maintaining financial records, complying with tax or accounting requirements, and responding to lawful requests from public authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing and improving our services, handling queries and complaints, protecting our business and vehicles, preventing fraud, and maintaining accurate business records.

Consent: In certain limited situations, we may rely on your consent, for example for specific forms of direct marketing that require explicit consent. Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including processing enquiries, preparing quotations, confirming bookings, planning routes, and completing moves or transport jobs.

To communicate with you, including responding to your questions, sending booking confirmations and updates, and discussing any changes or issues related to your service.

To process payments and manage accounts, including issuing invoices, receiving payments, and maintaining financial and transaction records.

To manage customer relationships, including dealing with feedback, resolving complaints, and improving our customer service and operations.

To maintain security and prevent misuse, including protecting our drivers, vehicles, and property, and preventing fraud or other unlawful activities.

To comply with legal and regulatory obligations, such as record keeping, responding to lawful information requests, and meeting tax and accounting requirements.

Where permitted, to send you information about similar services or offers that may be of interest to you, subject to your right to object to such communications at any time.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as independent controllers or as processors acting on our behalf.

Service providers and processors may include IT and hosting providers, payment processing services, customer relationship management systems, and administrative support services that help us operate our business and deliver services to you. These processors are only permitted to process your data in accordance with our instructions and applicable data protection laws, and they must implement appropriate security measures.

Professional advisers, such as accountants, auditors, legal advisers, or insurers, may receive personal data where reasonably necessary for the provision of their services and for the protection of our business interests.

Public authorities, regulators, and law enforcement agencies may receive personal data where we are legally obliged to disclose it or where disclosure is necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties. Any sharing of data is limited to what is necessary for the specified purpose and carried out in compliance with applicable data protection requirements.

International Transfers

Where we use processors or service providers located outside the United Kingdom or European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations, entering into standard contractual clauses, or other safeguards recognised under applicable data protection law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, maintain business and financial records, and comply with legal, accounting, or reporting obligations.

In general, booking and transaction records are retained for the period required by applicable tax and accounting rules. Correspondence and service-related data may be kept for a reasonable period after the end of your contract or interaction with us, in order to handle queries, resolve potential disputes, and maintain accurate records of the services we provided.

When personal data is no longer required, we will securely delete or anonymise it, unless we are required by law to retain it for a longer period.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your data, taking into account the nature of the personal data and the context in which it is used.

Your Data Protection Rights

As a data subject under the UK General Data Protection Regulation and related laws, you have a number of rights in relation to the personal data we hold about you. These rights, which apply to all Man with Van Edmonton customers in the service area, may be subject to certain conditions and legal exceptions.

Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data and certain additional information about how it is processed.

Right to rectification: You have the right to request the correction of inaccurate personal data and the completion of incomplete data concerning you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our processing and we are considering that objection.

Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.

Right to object: You have the right to object, on grounds relating to your particular situation, to processing that is based on our legitimate interests. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Rights in relation to automated decision-making: Man with Van Edmonton does not carry out automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details made available on our website or communications. We may need to verify your identity before responding to certain requests, in order to protect your privacy and security. We aim to respond to all legitimate requests within the timeframes required by law.

Complaints

If you are unhappy with how we have handled your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with your local data protection supervisory authority, which is responsible for enforcing data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data as a customer or service user of Man with Van Edmonton in the local area.