Terms and Conditions for Man with Van Edmonton Services

These Terms and Conditions set out the agreement between the customer and Man With Van Edmonton for the provision of moving, transport, collection, delivery, and related removal services. By requesting a booking, confirming a quote, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to provide a clear, fair, and practical framework for both parties, covering service scope, booking arrangements, payment, cancellation, liability, waste handling, and the applicable law.

Throughout this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person placing the booking. These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise. For clarity, they do not affect any rights that cannot be excluded under UK law.

The expression man and van Edmonton, van service in Edmonton, Edmonton removal van, and similar phrases are used here to describe our transport and moving services generally. The exact nature of any job will depend on the quotation accepted, the items listed, the access conditions, and the time reserved for the booking. If there is any conflict between a written quote and these standard terms, the written quote will take priority for that specific job.

1. Booking Process

A booking is usually made after you provide details of the items, collection and delivery addresses, access conditions, preferred date, and any special requirements. We may request photographs, a list of belongings, or additional information in order to prepare an accurate estimate. A quotation is not an automatic reservation unless we confirm that the slot has been secured.

To complete the booking, you must accept the quote and provide the required booking details. We may ask for a deposit or advance payment before confirming the work. The reservation is only final when we have acknowledged it in writing, by email, message, or other recorded form. We reserve the right to decline a booking where the job is outside our service capacity, is unsafe, is unlawful, or cannot reasonably be completed within the requested timeframe.

You are responsible for ensuring that the information you supply is accurate and complete. If the load, distance, access, number of items, or any other relevant factor changes after confirmation, the price and schedule may need to be revised. Additional charges may apply if we are required to carry more items, wait beyond the agreed time, use extra labour, make multiple trips, or face delays caused by incomplete or incorrect booking information.

2. Payments

Payment terms will be explained in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service, although some jobs may require part payment in advance. We may accept card payment, bank transfer, cash, or another method agreed beforehand. Where VAT applies, it will be shown in the price or added as required by law.

You must pay all sums due promptly and in full. We do not normally accept deductions, chargebacks, or set-offs unless required by law or agreed in writing. If payment is not made on time, we may charge reasonable late fees, administrative costs, or interest where permitted. Any costs incurred in recovering overdue sums, including legal or collection costs, may also be claimed from you to the extent allowed by law.

Quotes are based on the information provided at the time of pricing. If the actual job differs from the description, we may adjust the final charge to reflect the true extent of the work. Examples include additional stairs, heavy or awkward items, waiting time, parking difficulties, extra loading/unloading, dismantling, or reassembly not previously included. We will use reasonable judgment and act fairly in making any such adjustment.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving notice as early as possible. Cancellation terms may depend on how much notice is provided and whether any deposit has already been paid. Where a deposit is stated to be non-refundable, it is retained to cover administrative time, scheduling loss, and preparation costs, unless otherwise required by law.

If you cancel with insufficient notice, we may charge a cancellation fee that reflects the loss suffered, including reserved labour, vehicle allocation, and administrative expense. If we arrive at the agreed time and are unable to complete the work because access is blocked, the property is unattended, payment is unavailable, or the items are not ready, this may be treated as a late cancellation or failed appointment, and a call-out or waiting charge may apply.

We may reschedule or cancel a booking if there is a genuine operational issue, unsafe weather, vehicle breakdown, staff illness, or other event beyond our control. In such cases, we will aim to offer an alternative date or time. Our responsibility is limited to reasonable rescheduling or refund of sums paid for work not performed, subject to the rest of these terms and any mandatory legal rights.

4. Service Conditions and Customer Responsibilities

You must ensure that items are ready for loading at the agreed time and that the property or site is reasonably accessible. Any permits, parking arrangements, building permissions, key access, lift access, or security approvals needed for the job should be arranged in advance unless we agree otherwise. If parking restrictions or access limitations prevent or delay the service, additional charges may be applied.

Items should be packed suitably for transport unless packing is included in the agreed service. Fragile goods, antiques, electronics, artwork, glass, and other delicate items should be properly protected. We may refuse to move items that are unsafe, excessively heavy, dirty, leaking, hazardous, or likely to damage other goods or property. We are entitled to inspect items before loading where this is necessary for safety or operational reasons.

Unless specifically agreed in writing, we do not provide storage, cleaning, specialist dismantling, or regulated hazardous waste handling. If our staff assist with packing, dismantling, or reassembly, such assistance is provided on a reasonable-efforts basis and does not amount to a guarantee that every item will be returned to its original condition or function, particularly where the item is old, defective, or previously damaged.

We may refuse to move any item that breaches law, poses a health and safety risk, or may cause contamination or damage. This includes items with strong odours, biological waste, unsealed liquids, pressurised containers, asbestos, chemicals, explosives, fuel, medical waste, or substances classified as dangerous goods unless we have expressly agreed and are legally permitted to handle them. If such items are discovered after the booking begins, we may stop the job and charge for time and costs already incurred.

5. Liability and Damage

We will take reasonable care when loading, transporting, and unloading items. However, some risk of minor scuffing, marks, or movement can arise during normal transit, particularly where goods are bulky, loose, or inadequately packed. Our liability is limited to loss or damage caused directly by our negligence or breach of these terms, and not to issues arising from inherent weakness, poor packing, or pre-existing defects.

It is your responsibility to notify us of any particularly valuable or fragile items before the job begins. Where appropriate, you should arrange separate insurance for high-value goods, including jewellery, fine art, collectibles, or other irreplaceable possessions. We do not accept responsibility for indirect loss, loss of profit, missed deadlines, emotional distress, or consequential damage, except where such exclusion is not permitted by law.

6. Claims, Insurance, and Limitations

If you believe an item has been lost or damaged, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the job. Claims should describe the item, the nature of the issue, and any supporting evidence. We may need an opportunity to inspect the item, review photographs, or investigate the circumstances before any decision is made.

Where we are responsible for proven loss or damage, we may choose to repair, replace, or compensate, depending on what is reasonable in the circumstances. Any compensation will be limited to the direct loss actually suffered and, where appropriate, to the fair market value of the item or the cost of repair, whichever is lower. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

7. Waste Regulations and Disposal

Where our service involves removal, disposal, clearance, or transport of unwanted items, you must ensure that the waste presented for collection is accurately described. We operate in line with applicable UK waste rules and expect customers to cooperate with lawful disposal requirements. We may ask what type of waste is included and may decline items that require specialist permits, treatment, or handling.

Customers must not present prohibited or misdescribed waste. If we are asked to remove waste that contains hazardous substances, electrical items requiring special treatment, gas cylinders, paint, oils, chemicals, batteries, clinical waste, or other controlled materials, we may refuse the job or charge extra only where the law allows and where lawful handling is available. We may also request separation of recyclables, reusable goods, and general waste where needed for compliance.

Any transfer or disposal arrangement may require that the waste be handed over only to authorised facilities or processors. You agree not to use our service to conceal unlawful dumping, fly-tipping, or improper disposal. If you instruct us to take waste away, you remain responsible for ensuring that all items offered are lawful for collection, accurately identified, and not subject to any restriction that would make the work unlawful or unsafe.

8. Changes, Delays, and Force Majeure

Traffic congestion, weather, road closures, building access issues, and similar events may affect timings. We will aim to arrive within a reasonable window but cannot guarantee exact arrival times unless specifically stated in writing. Delays outside our control do not automatically give rise to compensation or cancellation rights, although we will seek to keep you informed and act reasonably.

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, accidents, emergency restrictions, industrial action, fire, flood, power failure, government action, or the unavailability of suppliers or third-party facilities. If such an event prevents completion of the service, we may suspend, rearrange, or cancel the booking without liability beyond refunding any amount paid for services not delivered, subject to mandatory law.

9. Termination and Suspension

We may suspend or end the service immediately if you behave abusively, provide false information, request unlawful conduct, fail to pay, create an unsafe environment, or materially breach these terms. If the job is stopped for such reasons, you remain liable for work already carried out, travel already undertaken, and any costs reasonably incurred before termination.

We may also decline future bookings where there has been persistent non-payment, repeated cancellations, misuse of the service, or any conduct that makes continued trading unsafe or impractical. Any decision to suspend or end a booking will be taken reasonably and in accordance with applicable law. In the event of termination, any clauses intended to survive completion will remain in force, including payment, liability, and governing law provisions.

10. Data, Privacy, and Communications

We may use the information you provide for booking administration, invoicing, operational planning, and service delivery. We will handle personal data in line with applicable data protection law. Communication may take place by email, phone, text, or other agreed means for the purpose of confirming arrangements, updating schedules, or resolving issues connected with the service.

You confirm that any personal data you provide is accurate and that you are entitled to share it for the purpose of the booking. We will keep communications reasonable and relevant to the service. We do not sell customer information, and we only retain data for as long as necessary for business, legal, or accounting purposes, unless a longer period is required or permitted by law.

11. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from any mandatory protections available under the law of your home jurisdiction where applicable. Nothing in these terms removes rights that cannot be waived by agreement.

Any dispute not resolved amicably should first be addressed through reasonable written discussion and, where appropriate, alternative dispute resolution before court proceedings are started. If court action becomes necessary, the courts of England and Wales will have jurisdiction, unless another forum is required by mandatory law. These terms were drafted to provide a fair basis for man with van Edmonton services while remaining practical for everyday bookings and transport jobs.